Privacy Policy

Introduction

novaridesys ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our luxury car rental services in Singapore.

By engaging with our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with these terms, please discontinue use of our services.

Information We Collect

Personal Information

When you book a rental or contact us, we collect:

• Full name and contact details (email address, phone number)
• Driver's license information and verification documents
• Payment information (credit card details, billing address)
• Vehicle preferences and rental history
• Communication records and correspondence with our team

Usage Information

During vehicle rental and website interaction, we may collect:

• Vehicle usage data (mileage, fuel consumption, location data for roadside assistance)
• Website browsing behavior and preferences
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see Cookie Policy)

Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract performance: to fulfill our rental agreement obligations
• Legitimate interest: to improve services and maintain vehicle security
• Consent: for marketing communications (you may opt out at any time)
• Legal compliance: to meet Singapore regulatory requirements

How We Use Your Information

Your information is used for the following purposes:

• Processing rental bookings and managing reservations
• Verifying driver eligibility and conducting security checks
• Processing payments and preventing fraud
• Providing customer support and responding to inquiries
• Maintaining vehicle security and coordinating roadside assistance
• Improving our services based on feedback and usage patterns
• Sending rental confirmations and important service updates
• Marketing communications (only with your consent, opt-out available)
• Complying with legal obligations and insurance requirements

Data Sharing and Disclosure

We share your information only when necessary with:

Service Providers

• Payment processors for secure transaction handling
• Insurance companies for coverage verification and claims
• Authorized service centers for vehicle maintenance coordination
• Roadside assistance providers for emergency support

Legal Requirements

We may disclose information when required by:

• Singapore law enforcement or regulatory authorities
• Court orders or legal proceedings
• Protection of our legal rights and property
• Investigation of suspected fraud or policy violations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage systems with access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection procedures
• Physical security measures at our facilities

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal information for the following periods:

• Rental transaction records: 7 years (Singapore tax and legal requirements)
• Driver license verification: duration of rental plus 3 years
• Payment information: as long as required for billing dispute resolution
• Marketing communications: until you opt out or request deletion
• Vehicle usage data: 2 years for maintenance and insurance purposes

After retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential cookies: necessary for website functionality
• Analytics cookies: to understand how visitors use our site
• Preference cookies: to remember your settings and choices

You can manage cookie preferences through your browser settings or our Cookie Policy page. Note that disabling certain cookies may affect website functionality.

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the following rights:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements.

Right to Object

You may object to processing of your information for marketing purposes.

Right to Data Portability

You may request your information in a structured, machine-readable format.

Right to Withdraw Consent

You may withdraw consent for data processing at any time (does not affect lawfulness of prior processing).

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites (payment processors, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. All drivers must be at least 25 years old with valid licensing. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

Your information is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with Singapore's PDPA standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

If you are not satisfied with our response, you have the right to lodge a complaint with the Singapore Personal Data Protection Commission (PDPC).